Legal

1. Artwork Responsibility Disclaimer

Last updated: February 17, 2026

Purpose This disclaimer clarifies your responsibilities when providing artwork for custom-branded products. By approving a mockup or design, you confirm your understanding and acceptance.

1. Your Responsibility for Artwork You confirm that:

  • You own the rights to all artwork, logos, and designs you provide, or have permission to use them.

  • Your artwork does not infringe any third-party intellectual property rights.

  • You will not hold Little Gems Merch Limited liable for any claims arising from your use of provided artwork.

2. Approval of Mockups

  • Approval (via signature, email, or portal) constitutes acceptance of the design for production.

  • We produce according to the approved mockup and are not responsible for design errors, color variations, or placement issues present in that version.

  • Minor variations in print (e.g., color matching) may occur and do not constitute a defect.

3. Print Guidelines

  • We provide print guidelines for each product.

  • Artwork that does not meet these guidelines may result in suboptimal print quality; we are not liable for issues arising from non-compliant artwork.

Contact: gem@littlegems.kiwi

2. Refund Policy

Last updated: February 17, 2026

1. Before Production

  • Deposits: A 25% deposit is required to begin work. This deposit is fully refundable until you have provided final approval of the completed design or mockup work.

  • Once design approval is given, the deposit becomes non-refundable to cover administrative and design costs.

2. Fault Notification Window (The 24-Hour Rule)

  • Standard Notification: You must notify us in writing at gem@littlegems.kiwi within 24 hours of delivery or collection of any defects, damages, or errors.

  • Hidden Defects: If a defect can only be identified upon use, you must notify us within 24 hours of first use.

  • Deemed Acceptance: If notification is not received within these 24-hour windows, the goods are deemed accepted, and you are obligated to pay the order in full.

3. How to Request a Refund

  1. Email gem@littlegems.kiwi with your order number and photo evidence of the issue.

  2. We will respond to and acknowledge your claim within 72 hours to allow for verification with our factory and transit partners.

  3. Approved refunds or replacements will be processed at our discretion.

3. Terms and Conditions

Last updated: February 17, 2026 Company: Little Gems (Trading as Little Gems Merch Limited | NZBN: 9429053383297)

1. Agreement By placing an order or using our services, you agree to these Terms and Conditions.

2. Orders and Payment

  • Orders are confirmed upon payment of the 25% deposit.

  • Prices are in NZD and exclude GST (15%) unless otherwise stated.

3. Production and Delivery

  • Lead times are estimates and not guaranteed.

  • We are not liable for delays caused by suppliers, freight, or circumstances beyond our control.

  • Risk of loss passes to you upon dispatch.

4. Limitation of Liability

  • Our liability is strictly limited to the total value of the order.

  • These terms are governed by the laws of New Zealand.

Contact: gem@littlegems.kiwi

4. Privacy Policy

Last updated: February 17, 2026 Company: Little Gems Merch Limited

1. What We Collect We collect information you provide when you place an order, create an account, or upload artwork (name, email, address, and phone).

2. Who We Share With We share information with payment processors (Stripe/Shopify) and freight partners to fulfill your orders. We do not sell your personal data.

3. Your Rights You may request access to, correction of, or deletion of your personal data by contacting us.

Contact: gem@littlegems.kiwi